Emotional Labor in the Workplace | Essay Writing Blog

Emotional labor is often defined as the way in which a worker needs to present a particular emotional image of themselves (both body language and facial expression) towards the public, even if the worker feels otherwise. In other words, when you’re at work, you need to be pleasant, cheerful and upbeat even when you may be feeling depressed, sad, angry or grief-stricken.

Emotional Labour Consequences - UK Essays

An additional point can be the way they design the job. Are they required to perform in certain ways, or do they have the freedom? Emotional labour can bring about negative impacts no matter how well the individual identifies with the role played by the employees. Operators who have been working in call centres for a long time still find the type of service work to be harmful. The more the frequency of service interactions, the more they relish the break they receive, when acceptable to management. FLSW can type the customer and this would help negate factors that could cause problems. Customers who come just for window shopping sometimes get in the way of good customers and the retail outlet may miss a sale. Typologies can help prevent such realities. The performance of emotional labour in the economy is on the rise and so too would the impacts that emanate from it. Positive impacts include fun, excitement and reward when performing emotional labour as a comic relief, as a fix, and as an altruistic service. Negative impacts include stress, detachment, depersonalisation and self estrangement due to the alienation from the self's emotions resulting in exhaustion and dissonance. The factors that would influence these factors would include the organisation's approach to the management of service work and the type of HRM policy implemented, the type of service work performed, and the worker's coping and resistance methods.


Emotional Labour Free Essays - StudyMode

Hairdressers as Managers of Well-being: A Multi-dimensional Perspective of Emotional Labor in the Service Industry

Organisations have used emotion cultures to define social behaviour. These cultures are used through written rules and social norms dictated by Labour (Hochschild,1983).Dealing with emotions in the workplace has shown to be a sensible topic as social trends change continuously (Kotter, 1992):...


Emotional Health Essay Examples. 1,907 total results. Importance of Emotional Health. 420 words. 1 page. Why Emotional Labour Is Harmful to Workers. 2,197 words. 5 …

Q1 What is labour? Defined by the author Bryman (2004) labour is the state of affairs between employees as part of their working roles and the need to express feelings and emotions as part of their work. The types of emotions can be delivered in a desirable way or undesirable...

Official Full-Text Paper (PDF): Voices from the ground: The emotional labour of English teachers' work

Introduction labour is the act of expressing organizationally required emotions during interactions with others at work (Buchanan & Huczynski, 2010). Emotions are not simply for pleasure of people involved but they have an exchange value which is linked to profit. It also requires coordination...

EMOTIONAL LABOUR IN TEACHERS Emotional Labour in Teachers Emotional Labour in Teachers Section 1 This section concerns the literature searching element of …

After defining key terms, we will weave theory and evidence into three issues: 1) the origins and development of emotional labor (EL), 2) occupational scope of study and operationalization, and 3) evidence. We will conclude that in spite of difficulties with the construct, it’s too soon to abandon EL as a theoretical basis for further refinement and study.

09/04/2014 · Read this essay on “Double-Edged Sword”, Emotional Labour. Come browse our large digital warehouse of free sample essays…

Arlie Hochschild created the term 'emotional labor' in 1983 to describe the things that service workers do that goes beyond physical or mental duties. Showing a genuine concern for customers' needs, smiling, and making positive eye contact are all critical to a customer's perception of service quality. These types of activities, when they're essential to worker performance, are emotional labor.